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Jennifer Claphan

Director of Operations

As the Director of Operations, Jennifer is responsible for overseeing and coordinating all operational activities within the organization. Her role is crucial in ensuring that the day-to-day operations run smoothly and efficiently. Jennifer works closely with other board members and department heads to develop and implement strategic plans that align with the organization's goals and objectives.


  1. Strategic Planning: Jennifer actively participates in the development of the organization's strategic plans and ensures that operational objectives are aligned with the overall vision.

  2. Operational Oversight: She provides guidance and direction to various departments to ensure effective implementation of operational strategies. Jennifer monitors key performance indicators and evaluates departmental performance to identify areas of improvement.

  3. Resource Management: She collaborates with the Finance and Human Resources departments to allocate resources effectively, including budgeting, staffing, and procurement.

  4. Process Improvement: Jennifer identifies and implements process improvements to enhance efficiency and effectiveness across all operational functions. She encourages innovation and fosters a culture of continuous improvement.

  5. Risk Management: She works closely with the Risk Management team to identify and mitigate operational risks, ensuring compliance with applicable regulations and best practices.

  6. Cross-Department Collaboration: Jennifer facilitates collaboration and communication among different departments to ensure smooth coordination and integration of operations.

  7. Performance Monitoring: She establishes performance metrics and regularly monitors operational performance, providing feedback and guidance to department heads to achieve organizational objectives.

  8. Stakeholder Management: Jennifer liaises with external stakeholders, such as vendors, partners, and community organizations, to foster positive relationships and ensure smooth operations.


Jennifer Claphan
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